Terms and Conditions and Cancellation Policy for Viking Surf House ApS

Viking Surf House ApS
Otto Madsens Vej 17
7700 Thisted
TEL: 28 87 90 92
CVR: 41322683

 
Viking Surf House ApS receives online payments with; Dankort, Mastercard and MobilePay.

Payment will only be deducted from your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated in your order.

For payments with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or reject the payment.

All amounts on the website are exclusive of VAT.

The website uses the following currencies for pricing:

Denmark - Kroner (DKK)

Viking Surf House ApS uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and can not be read by other outsiders.

Viking Surf House ApS's own website also uses encryption with SSL protocol.


​ Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, but they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Viking Surf House ApS, we need the following information:

  • Name

  • Address

  • Phone number

  • Email address

We register your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with Viking Surf House ApS and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and employees of Viking Surf House ApS have access to the information registered about you.

The data responsible for Viking Surf House ApS is: Peter Strøbech.

We do not store and transmit customer information encrypted.

As registered with Viking Surf House ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this are directed to  kontakt@vikingsurfhouse.dk .


Email communication 

When you book, you will receive an automatic confirmation as well as a follow-up email, and a New Year's email around the coming year. After that, you will not receive any more emails

 
Cookies

On  www.viking-Surf House.dk  cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on  Webshop Cookies and Privacy Policy .

 

Log statistics

We use a log statistic on  www.vikingsurfghuse.dk , which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from, and where on the website it is left, etc.

The log statistics are only used for the purpose of optimizing Viking Surf House ApS's website.


Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:

https://pensopay.com/mere/forbrugerbeskyttelse/


Opportunities for appeal

In the event of a complaint, our e-mail address must be stated:  kontakt@vikingsurfhouse.dk  as well as the website on which you purchased the item.

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaints Portal for the Board of Trustees  (Link) .

For EU citizens outside the EU, complaints must be submitted via the EU Commission's online complaint platform at ec.europa.eu

 
Standard cancellation form

(this form is completed and returned only if the right of withdrawal is exercised)

  • To [insert the trader's name, physical address and, if applicable, fax number and e-mail address of the trader himself]:

  • I / we (*) hereby announce that I / we (*) wish to exercise the right of withdrawal in connection with my / our (*) purchase agreement for the following goods (*) / provision of the following services (*)

  • Ordered on (*) / Received on (*)

  • Consumer name (Consumer names)

  • Consumer address (Consumer address)

  • Consumer signature (Consumer signatures) (only if the contents of the form are communicated on paper)

  • Date

 
Cancellation policy (does not apply to holiday homes, see below)

If canceled more than 30 days in advance, you will receive a full refund.

If canceled between 30-10 days before, you will receive 50% of the amount refunded.

If canceled less than 10 days before, we can unfortunately not refund the amount of the booking.

 
Weather conditions for Surf & SUP

No matter how much we sacrifice and pray to the Surf gods, unfortunately we can not control the waves and the wind. We will go to great lengths to find a good and safe place to take you on the water, but conditions may occur where it is simply not possible or safe to take on the water. Our experienced instructors are ready to make these decisions.

If our instructors believe that the waves are not optimal or completely absent for your Surf lesson, then you have the opportunity to:

  • To go on SUP, Wakeboard or Mountainbike instead

  • To move your surf lesson to another day

If our instructors consider that it is blowing too much for SUP, then you have the opportunity to:

  • To move your SUP lesson to another day

  • Trying a Surf Lesson, Wakeboard or Mountain Bike instead

 
Insurance and liability

All teaching and all activities with Viking Surf House take place at your own risk. It is thus your own insurance that is valid.

​ Cancellation policy for the cottage - when booking through Airbnb

Full refund for cancellations made within 48 hours of booking if there are at least 14 days to the check-in date. 50% refund for cancellations made at least 7 days prior to check-in. No refunds for cancellations made within 7 days of check-in date.

Cancellation policy for the cottage - when booking through Viking Surf House

  • 60 days before check-in date - 100% refund.

  • 59 - 30 days before check-in date - 50% refund.

  • 29 - 14 days before check-in date - 25% refund.

  • 14 days before the check-in date - no refund.


Right of withdrawal

There is no right of withdrawal for items purchased in our webshop, as the item is of such a nature that according to Danish law can not or should not be granted a right of return.

Read more on the Consumer Ombudsman's website.